Help & FAQ

Visa, Mastercard, American Express, and Discover, plus Apple Pay and Google Pay where your device supports them.

Yes. Stripe processes the payment and stores your card details. MochiMitts only receives your name, email, shipping address, and what you ordered.

Stripe emails a receipt as soon as your payment goes through. Keep it, as it is the fastest way to reach us about your order.

Reply to your receipt email as soon as possible. We can change the style or address until the order is handed to the warehouse, usually within one business day. After that, use the return process below.

Each offer is a one-time purchase. Buy 1 is $29 for one warmer, Buy 2 Get 1 Free is $58 for three, and Buy 3 Get 2 Free is $87 for five. All warmers in a package are the style you pick on the product page. There are no subscriptions or recurring charges.

United States addresses only for now. Checkout will not accept an address outside the US.

Free on every package.

Orders are handed to the carrier within 1 to 3 business days. Delivery usually takes 7 to 15 business days after that, because warmers ship from our fulfillment partner's warehouse and lithium batteries move by ground. You will get a tracking number by email when it ships.

Tracking can pause for a few days between hand-offs. If there is no movement for 10 business days, reply to your receipt email and we will chase it or send a replacement.

You have 30 days from delivery to return an unused warmer in its original packaging for a full refund of the product price. Reply to your receipt email to start a return. Return postage is paid by you unless the item arrived damaged or faulty.

Send a photo or short video to the reply address on your receipt within 30 days of delivery. We will send a replacement or refund you in full, and you do not need to ship the faulty one back.

Refunds are issued through Stripe to the original payment method within 3 business days of approval. Your bank may take 5 to 10 business days to show it.

Yes, within the same 30 days. Start a return and tell us the style you want instead.

Three levels: 113°F, 131°F, and 149°F. Press once to turn it on and again to cycle levels. The display shows the current setting.

The 1200mAh battery gives roughly 2 to 4 hours of warmth depending on the level, with the lowest setting lasting longest. Recharge with the included USB‑C cable.

Yes, in your carry-on. Devices with built-in lithium batteries must not go in checked luggage. Switch it off before boarding.

The top setting is hot enough to be uncomfortable on bare skin for long periods. Use the lowest level for children and do not let anyone fall asleep holding it.

Wipe the plush with a damp cloth and let it dry. Do not submerge it or put it in the washing machine.

Charge with a standard 5V USB charger, not a fast-charging laptop brick. Do not leave it charging unattended overnight, do not use it if the case is cracked or swollen, and store it half charged if you put it away for the summer.